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This was the BEST and most convenient online experience I have ever had filing my federal taxes. THANK YOU so much for making it so QUICK & EASY. You even calculated where I had made a mistake so my refund is greater.    

This was the BEST and most convenient online experience I have ever had filing my federal taxes. THANK YOU so much for making it so QUICK & EASY. You even calculated where I had made a mistake so my refund is greater.    

This was the BEST and most convenient online experience I have ever had filing my federal taxes. THANK YOU so much for making it so QUICK & EASY. You even calculated where I had made a mistake so my refund is greater.    

This was the BEST and most convenient online experience I have ever had filing my federal taxes. THANK YOU so much for making it so QUICK & EASY. You even calculated where I had made a mistake so my refund is greater.    

Definition of Terms

Effective November 3, 2007

Personal information:

Nonpublic information, including your credit card number, social security number, e-mail address and financial information.

Affiliates (affiliate websites):

Companies and websites associated with in a professional capacity. offers online e-filing of tax returns through our website and our various affiliates. will not share personal information outside of the corporate structure without your consent, except as explained in our Privacy Policy.

Please note that this policy is applicable solely to and does not govern our affiliates or any third parties we may deal with to assist us in the filing of your tax return. The contracts we have with third parties specify the appropriate handling of the information you provide us and do not allow use of such information for purposes outside the scope of the service for which they have been contracted. We require all affiliates and third parties to ensure that information provided to them is kept in the strictest confidence.

Privacy Policy

At, we are committed to protecting your privacy and ensuring a secure environment in which to e-file your tax return. We want you to fully understand what information we may gather and how it may be shared. This Privacy Policy explains’s collection, use, retention and security policies concerning the personal information that you provide to us.

Types of Information We Collect

Definition of terms

Cookies: A text file stored on the user's computer that facilitates faster navigation of websites and may provide customized website features for the user. Cookies facilitate communication between web browsers and web servers.

The following link provides more detailed information about technological cookies:

Internet protocol (IP) number: A number that is unique to the computer and can be used as that computer's identifying number. These numbers allow computers to identify and communicate with each other.

Domain name: A name used in a URL that identifies IP addresses. For example, in the URL, is the domain name. One or several IP addresses can be identified by a single domain name.

Aggregate information: In this case, information from individuals considered as a whole. For example, we may use demographic information acquired from visitors to our website to assist in trend analysis, marketing strategies, etc.

Statistical Information

In order to improve the usefulness of our website for our visitors and customers, we automatically collect and maintain statistical information from our website’s data logs including network traffic flow and volume. This information is not personal in nature and consists of the following:

  • The domain name from which the visitor accesses the internet
  • The internet protocol number; and
  • The date and time the IRS web site is visited

We may disclose aggregate statistical information using personal information that does not identify you individually or personally. This may include, for example, the total number of visitors to our website from a particular state, or the average age of a user of our website. We will provide similar information to our affiliate website(s) pertaining to traffic directed to us from them.

This information is then used to enhance and improve your experience on our website by identifying specific products and services we can make available to you. We will not attempt to identify individual users unless we are legally obligated to do so.

Personal Information

We collect personal information for the sole and specific use of e-filing your tax return.

We do not share or disseminate your personal information to anyone except as provided for in this policy.

We may feel obligated to disclose your personal information if such disclosure is legally required or permitted. This may occur in cases of apparent fraud or other illegal activity where disclosure is requested to assist law enforcement authorities or resolve other legal issues.

Why personal information is required: The purpose of the website is to provide online software for the purpose of e-filing individual federal and state tax returns online. In the course of completing the required information, you may have to provide personal information and/or email addresses. This information is secure and is kept in the strictest confidence.

Transactions: If you choose to purchase our products you will be asked for personal information as well as your credit card number or check information. The forms requesting this information are on a secure server. A more detailed account of our security procedures is explain in the 'Security' portion of our privacy policy.

Gathered Information

The information we gather, in addition to your tax return, is used to aid in your transactions and enhance your experience on our website. This information includes:

Credit Card information: including cardholder name, credit card type, credit card number, expiration date, billing address, email address. Credit card information is collected to complete our transactions. This information is shared with the credit card company and/or processor. Credit card information is kept confidential among the related parties and none of this information is shared with anyone or any entity outside of the transaction process.

Technical assistance information: including online chat help, may use such information as user name, email address, operating system, connection and browser to assist the customer in completing a transaction and providing customer requested information.

Technological Web information: uses “cookies” which to allow you to customize our website to your specific tax filing needs. Through the use of cookies, we can display only those items that may be of interest to you, or make it easier for you to access your account information. In most cases, information collected through the Internet does not identify you personally.

We also use cookies to link the information you submit on our website for the purpose of transferring identical tax information throughout the tax software.

Sharing Information

Definition of terms:

Section 7216 of the Internal Revenue Code: Governs the information disclosure practices of those involved in filing of tax returns.

The following link provides a more detailed synopsis of Internal Revenue Code, section 7216:

Gramm Leach Bliley Act of 1999: In part, defines how financial institutions are to protect consumer's privacy and safeguard their personal nonpublic information.

The following link accesses the Act in detail:

Joint marketer: In this context, companies that market complimentary products with whom we have an agreement to provide products to better serve the consumer.

Service provider: In this context, companies that provide a service, such as customer support, to assist in the filing of your tax return.

Personally identifiable information: Information unique to you, such as name, e-mail address, physical address, phone number, etc.

Why We Share Information

Information collected on tax returns is controlled by Section 7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, company policy and certain other applicable laws and regulations.

Collected information may be disclosed to the entities listed below:

We may share information about you and the products and services you have purchased from us among members of the corporate structure and its affiliates in the normal course of business.

We may provide selected information collected through affiliate website(s). We disclose information to our affiliates to better identify and serve the taxpaying customer.

We may disclose information to a service provider in order to perform a service for website or its affiliates and their website(s). Services may include reminder emails prior to the upcoming tax year.

We may be required to provide information about you to third parties outside of the corporate structure without your consent as provided by law, to protect against fraud.

We may provide information collected to joint marketers with whom has a marketing arrangement. The joint marketer may use your information for purposes permitted by law.

Business Transitions

In the event OnlineTaxPros goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among assets transferred. You will be notified via email and notice will be prominently posted on the home page of our website for thirty (30) days prior to any change in ownership or control of your personal information.


Communication involving personal information: As e-mail is not secure, we will send only general information using this format. For your privacy, please include only general information when corresponding with us through e-mail. Do not include your social security number or other sensitive information. If it is necessary to discuss information of a personal nature, please contact us by fax or mail, the number and address are provided in 'Access your information'.

Promotional offers: Periodically, we may share the information gathered on the website for offers which we believe you may have an interest. However, all information gathered using our tax software is confidential and will not be shared with any entity except as defined in this policy. These offers will be forwarded primarily by email, but we may use other contact information such as an address and /or phone numbers provided.

You have the option to decline receipt of these promotions. Please see 'Choice/Opt-out' later in the text.

Service related announcements: The personal information gathered on the website will be used to notify subscriber changes in the tax laws and reminders, which may include types of IRS forms supported by our software. This information may also be used to forward tax reminders for the upcoming tax season.

As this type of information is provided as a service and not linked to any type of promotion, you cannot usually opt-out of these communications. Service related announcements will not be sent to deactivated accounts.

Customer service: Based on the information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide their services you request, and to manage your account. We will generally communicate with you via e-mail, but may also use the telephone number or address you have provided.

Choice / Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. For example, if you purchase a product or service, but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by requesting removal through our URL

Access to Your Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate by making the change on our member information page or by emailing our CustomerSupport at support, or by contacting us by fax or postal mail at the contact information listed below.

Online Tax Pros
1611 E. Main Street
Russellville, AR 72801
479-968-8012 (fax)

Links The website may contain links to third party web sites or offers for services from third parties. For any such third party products or services, you should carefully ready the privacy policies of the third parties providing such products or services and any terms and conditions applicable to such products or services.

As a service to our customers, we may have links to various tax agencies/services. These may include the IRS website,, various state web sites and other organizations. The links provided are maintained by these separate entities and are not the property of, or affiliated with,

Children Under Age 13

Because of the financial nature of the services we provide, we do not market our website to children under the age of 13.

Security electronic filing process is completed entirely online. Once you have completed the return on your PC, your return will be transmitted to secure servers. Our security model begins at each server. Our custom configuration minimizes the amount of information malicious parties could obtain by strict file system layout and configuration. Our servers are monitored for crucial configuration and binary files for unexpected modification or tampering. Our servers are monitored for all relevant security lists for emerging vulnerabilities which may present security risks and update our system services accordingly.

Beyond the individual servers into the network, firewalls for each server are used to minimize the impact of inappropriate network usage. An additional firewall is in place between our internal network and the outside world, which prevents inappropriate use of our network and servers. Lastly, we monitor the overall usage of our network and servers in order to identify deviations from normal use.

The physical location of our servers are monitored with 24/7 security guards, internal security precautions and specific security technology to protect the servers and the information they contain. Additionally, our data center is staffed on a 24/7 basis.

Changes to our Privacy Statement

If we make a material change to this Privacy Statement, including a material change in the way we use your personal information, we will notify you by using one of the following methods at least thirty (30) days prior to the effective date of such change: (1) we will post a notice on our website describing the change; or (2) we will send you electronic mail notifying you of the change.

We reserve the right to implement changes to this privacy statement. Please review it periodically.

To contact us

If you have any questions or concerns regarding this statement, you may contact us at the contact information provided below:

Online Tax Pros
1611 E. Main Street
Russellville, AR 72801
479-968-1971 (office)
479-968-8012 (fax)

Your privacy is important to us. TRUSTe program's strict requirements regarding how we treat your information and have it verified by TRUSTe. Further information about this program is available at